Pet Sitting/Dog Walking FAQ

Pet Sitting and Dog Walking Services are available every day of the year

Why should I use a professional pet sitter?

Peace of Mind Pet Sitting provides your pet(s) with professional care in the safety and
comfort of their own home. Our pet sitting service also includes watering plants, taking in
the mail and newspaper so there is no need to burden your neighbors or friends. Our
services provide your home with a lived in look to help keep your home secure. We are
Bonded, Insured and Pet 1st Aid Certified. Our sitters check in upon arrival to your home,
this is a gps check in that Katie the owner keeps track of. When they leave your home
they leave a note on your online schedule detailing the visits and how your pets are
doing. Katie also does spot checks while you are away as extra security to make sure all
instructions are being completed properly. As professional pet care providers we welcome
our clients to have nanny cams to check in with your pets.


What is needed from me before you care for my pets?

When you become a New Client of Peace of Mind Pet Sitting we require you to complete
your Online Profile as this is what we use while caring for your pets and home. Your online
account is where you add all of your pet care and home care instructions, your address and
contact information. Basically everything we need in order to take the best care possible
of your pets. In order to schedule your free consultation and book your requested services,
your online profile must be fully completed first. We will email you your log-in information
for your online account and an attachment of our New Client Packet that needs to be
printed and completed for the sitter scheduled for your free consultation. The New Client
Packet has our veterinary release form, service contract and home/pet care pages. We
require both the online profile and the new client packet to be fully completed in order to
provide care. We use the New Client Packet as a back up copy in case a sitter can't get
online or their phone isn't working.  We know as fellow pet parents how important it is to
have your pets properly cared for. We truly appreciate your time and effort to give us
detailed care instructions so we can provide excellent care.

Tell me more about the features of my online account?

Your online account is what the sitter reviews when in your home with your pets. We care
for around 90 pets per day so we can't keep everyone's information in our heads.  We refer
to your online account at every visit. Your online account is where you can request or
cancel services, contact the office, see your current schedule and updates from your
sitters. We also have you update and/or confirm that your account is accurate before each
trip as we know things change.  

What is the initial consultation visit?

During this visit one of our sitters will meet with you and your pet, allowing you and your
pet to become familiar with the pet sitter. At this time we will review your online profile,
ask and answer questions, and pick up completed paperwork and keys. If you need to
make changes in your schedule or have questions on pricing please contact the office
directly. The initial consultation is complimentary and there is no obligation.


What times of day are walks and visits available?

We schedule walks and visits with two hour window for arrival times as
we are caring for multiple households.
Walk and Visit time blocks are:
7-9a, 8-10a, 9-11a, 10-12p, 11-1p, 12-2p, 1-3p, 2-4p, 3-5p, 4-6p, 5-7p, and 7-9p.
Unfortunately, we are unable to provide specific arrival times.


What kind of animals do you care for?

We are experienced with cats, dogs (we love ALL breeds), birds, fish, rabbits, horses,
and other barnyard animals. If for any reason we are not experienced with your pet, we
will familiarize ourselves with the proper care of your pet. If your pet makes any staff
member uncomfortable because of unpredictable aggressive behavior we will be unable to
care for your pet.

Do you board animals in your home?

We make visits to your home where your pet is more comfortable in their own environment.
We also offer Doggy Day Care Monday-Friday 7am-7pm


Will you be able to let my dog off leash and/or my cat outside?

We want to keep your pets safe and secure. We understand that you provide the privilege
of letting your dog off-leash and/or your cats to have their outside time, unfortunately we
will not be able to. Our top priority is to keep them safe and even though your pup stays
by your side and your kitties come in every night they may not for us and we do not want
to take the chance of something happening to your precious pets. Also our Insurance and
Bonding will not allow us to do this.


Are you Bonded and Insured?

Yes,we are bonded and we carry insurance for your protection. We are bonded and insured
through Pet Sitters Associates, LLC, please visit their web page for more information.
We are also Licensed and Pet 1st Aid Certified

What about house keys?

We are happy to keep your key on file for as long as you need. We do collect 2 keys at
the Free Consultation, one for sitter use and one for back-up. If you do not want your key
to be kept on file, here are other options. We do not allow keys to be left under mats, in
mail boxes or anywhere else unsecured. We want your home and pets safe.

Key Pick up - $10 If you need us to pick up your key for scheduled services and not at the Free
Consultation. We will schedule a sitter to meet you at your convenience.

Key Drop off - $10 If you would like your key back, we will schedule a sitter to meet you at your
convenience.
Lock box - $20 This is a lock box that is secured to your front door and is yours to keep, you can leave
your key in there and will never leave your property. We can give this to you at the Free Consultation or
Deliver one at a time good for you.

We do not mail keys as keys have gotten lost that way.


What is your Cancellation Policy?

Cancellation Policy:

0-48 hours notice prior to departure or start of service: Payment in FULL is charged (no
refunds)

3-7 days notice prior to departure or start of service: 20% of service total is due (80%
refund)

8 days or more notice prior to departure or start of service: No charge, Refund in FULL

What is your Holiday Cancellation Policy?

Holiday Cancellation Policy:: for all National Holidays and any services booked
from November 15th- Jan 5th

*15 or more days notice prior to departure or start of service = full refund/no charge

*7-14 days notice prior to departure or start of service = 50% of full services due

*6 or fewer days notice prior to departure or start of service = Payment in full is charged/
no refunds

Any changes to scheduled services including leaving later than expected are subject
to the above policies. There are NO refunds or credits for coming home early

What if my pet needs medication?

All types of medications can be given to your pet as needed during the visit.
There is no additional charge unless administration requires more than one person.
We can also administer Sub-Q fluids and injections.

What if my pet becomes sick or injured while I am away?

At Peace of Mind Pet Sitting the health and well being of your pet is extremely important.
If at any time your pet becomes ill we will bring them to your family vet. We will also call
you and your emergency contact immediately. We have Veterinary Technicians on staff to
help assess.

How do you ensure our house is kept safe while we are away?

We provide your home with a lived in look while you are away by bringing in the mail and
newspapers as well as turning porch lights on and off. All of our pet sitters are responsible
so you feel comfortable and can enjoy your vacation.

What areas do you service?

We provide pet sitting and dog walking services to Monterey County including Pacific
Grove, Monterey, Pebble Beach, Salinas, Carmel, Marina, Seaside, Prunedale


Please feel free to e-mail us with any additional questions at
info@peaceofmindpet.com
Peace of Mind Pet Sitting
2017 All rights reserved.
Phone: 831.392.8020
Contact us anytime!
831.392.8020
info@peaceofmindpet.com

Doggy Day Care
1780 A Fremont Blvd
Seaside, CA 93955
Peace of Mind Pet Sitting
Doggy Day Care
Doggy Day Care FAQ

Doggy Day Care is open Monday - Friday 7am- 7pm

What is the daily routine?

When dogs come in the morning, they are ready to play.
Wrestle, fetch and chase are the favorites .

Mid Morning it is time for our daily doggy adventure group walk. This field trip is to a dog-friendly
trail or beach. We go rain or shine. The dogs are able to stretch their legs and work their minds
exploring, sniffing and observing. We go at the dog's pace, this walk is for them, us humans are
here to keep them safe. They are encouraged to sniff and enjoy the on-leash adventure. Some of
the dogs' favorite places to explore are: Carmel Beach, Ft Ord Dunes, Del Monte Forest, Garland
Ranch, Toro trails, Del Monte Beach, Mission Trails, etc. We choose a different place each day.  

After we get back from the daily field trip the dogs usually rest after their busy morning. While
resting, the dogs enjoy listening to soothing music and enjoy a treat. We never crate the dogs
they are able to relax where they choose. They all have their favorite spots.  

As the day winds down, lower activity levels encourage snuggling, while they wait for "mom" and
"dad" to pick up. We also play bubble catch, laser tag and follow me games.

Throughout the day, we work the dogs mind by asking for sits, downs or stays before they get
good things (a treat, or having a toy thrown). This helps to ensure that the dogs are able to
focus on the staff as well as reinforce basic good behaviors.

Tell me more about the Pick Up & Drop Off Service

Pick Up & Drop Off Service is Available Monday - Friday.
We will pick up your dog between 8am-10am and will drop them off between 4pm-6pm
We will need to have a key on file if you will not be home when we get there.
We offer pick-up and drop-off services spanning from Marina to Carmel.
You can add additional walks or feedings to this service.


What is the Staff to dog ratio?

Our staff to dog ratio varies based on the size, activity level and personality of the dogs. We
generally try to maintain a ratio of one dog handler to ten dogs. What is the background/
training of the staff? The Staff is experienced in all levels of pet care including Dog Training,
Veterinary Medicine and/or Dog Behavior.
Peace of Mind Pet Sitting is Bonded, Insured, and Pet First-Aid Certified.
We practice force-free, positive reinforcement techniques to keep the
dogs comfortable at all times.
We are active members of The Pet Professional Guild of Force-free Pet Trainers, Professional
United Pet Sitters, and the American Association of Pet Sitters..

Can any dog play?
Dogs must be four months or older so they have their last puppy vaccines.
Friendly dogs that are not protective of food, toys or space
Healthy Dogs-All dogs must have current DA2PP (Distemper Parvo combo),
Rabies and Bordetella (Kennel Cough) vaccinations.
The Bordatella vaccine needs to be updated every year.

Dogs must be Spayed or Neutered; however puppies fewer than eight months may attend
without being "fixed".

All dogs must pass an assessment to make sure this environment is a good fit for them.

What happens in my dog's assessment?

For the safety of everyone at daycare, it is important that all dogs interact positively together.
For this reason, we require that all dogs pass an assessment.

First, we will discuss with you your dogs history, daily routine and review the needed forms.
Then your dog will be introduced to other friendly dogs, one at a time.
We will monitor your dogs' body language and reactions during these interactions.
If all goes well, you will be able to schedule your dog for daycare.

Assessments take about 30min - 1 hour, are free and by appointment only.  
**You need to stay close by in case your dog is stressed.***.

We schedule assessments in the earlier part of the day when the daycare dogs are ready to
meet new friends.
You can schedule your assessment Monday - Friday between 8am-1pm.
Assessments are good for 30days

What is the minimum attendance for my dog to keep their spot?

For the safety and happiness of all the dogs in daycare we prefer your dog attends a minimum of
one half day per week.

Your dog will look forward to seeing their friends, also the more consistent the group of dogs the
safer the play group is.

If your dog misses three consecutive weeks your dog may lose their spot
unless discussed in advance.

Do you provide Boarding?

Unfortunately we do not have availability to board as we would never leave dogs unattended we
do not have staff available for overnight. We do offer visits in your home. We can transport your
dog to and from daycare then giving them the needed care at home.